With which carrier will the package be delivered?
Both your letterbox package and a standard package will be delivered with PostNL.
What is the delivery time?
The delivery time of the products includes up to five working days. We aim for a maximum of five working days. This applies only to the payment methods iDeal, Credit Card and PayPal. In case of a bank transfer, the package will be sent within 3 working days after the money is received in the account. The bank transfer takes an average of two to three business days, depending on your bank’s processing time.
On what days is delivery made?
PostNL delivers packages Tuesday through Saturday. These are the days you can expect your package.
How much are the shipping costs in the Netherlands, Belgium and surroundings?
All orders over €50 in the Netherlands will be delivered for free. Shipping costs for orders under €50 in the Netherlands are:
- For a book €3.95
- For other products combined up to €50: €5.95
All orders over €100 in Belgium, Germany and Luxembourg are delivered for free. Shipping costs for orders under €100 in Belgium, Germany and Luxembourg are:
- For all products: €8.95
How much are the shipping costs outside the Netherlands and Belgium?
When you order from a country outside the Netherlands or Belgium, the shipping costs are often higher.
Please note that the promised delivery time only applies or the Netherlands and Belgium. Your package may take a little longer to arrive.
What if I am not home at the time of delivery?
If you are not home, in most cases your package will be delivered to one of your immediate neighbors. If this also fails, you will receive a bill with a “non-home code”: With this code you can indicate on the same day until 22.00 hours where and when you want your package delivered for the second time. You can then choose from the following options:
- Delivery on another day (can be scheduled up to 6 days in advance);
- Monday to Friday evening at your home between 18.00 and 21.30 (€ 1.95 extra);
- At one of the 2,600 PostNL locations throughout the Netherlands. You pick up your shipment from 3:00 p.m. the next day;
- At one of the 400 selected PostNL locations where you can pick up your package from 8.30 am the next day (€ 1.95 extra);
- In the Parcel vending machine at a number of large NS stations and Schiphol Plaza.
Do I have to sign for a package?
No, you do not have to sign for your package. If you do want this, please contact us at firstname.lastname@example.org.
Can I track my package?
Yes, you will be sent a Track & Trace code via the specified email. If you did not receive one, please contact us at email@example.com. Through this way we will arrange the correct Track & Trace code for you as soon as possible.
How can I track my package?
By using the Track & Trace code you can track your package via the link in the mail.
Can I choose a different delivery time?
Unfortunately, you cannot choose a special delivery time unless you have already missed the delivery once. (see What if I’m not home at the time of delivery?) However, you can indicate via email – firstname.lastname@example.org – which day you would like to receive it. Then we will arrange for the delivery to be postponed to a specific delivery date..
Note: If the order has already been created, we can no longer do anything about the delivery time. So if you want this, you have to be quick to pass this on via the mail address.
I didn’t get everything delivered, now what?
If you get the package in the house, but there are products missing: Not to worry. Report it directly to us what you are missing and we will check if everything went well. If you are entitled to a product that has not been sent, you will of course receive it free of charge after delivery.
Can I have my package delivered to a PO Box address?
Yes, that’s no problem at all. Please note that the maximum weight that can be delivered to a mailbox is 12 kilograms. Since few of our products are this heavy, this probably won’t be a problem.